Questions or Concerns

While we hope you'll never have any concerns, but if you do, we ask parents to follow the protocol below:

If you have any questions or concerns please speak to the teachers or administrators as the situation dictates. If the situation is not resolved to your satisfaction, you may discuss the issue with a board member or request that the issue be discussed at the next board meeting. All concerns will be heard, addressed and resolved, in keeping with the mandates as set out by our governing agencies.

If a board member is approached by a parent regarding a staff or programming complaint, the following procedure will be followed:

• The board member will suggest that the parent speak directly with the Centre Director.
• Alternatively, at the parent’s request, the board member will offer to speak with the Director on the parent’s behalf.
• Failing these options, the board member will bring the issue to the attention of the Board at the parent’s request.

As it in everyone’s best interest to maintain harmony and good-will in the Centre, the Board of Directors reserves the right to ask a family to withdraw from the Centre should a parent’s behaviour be threatening or continually challenging to the staff, children or program.