Contacting Public Health

In order to best support childcare centres, WDGPH has adopted the following process for incoming communications from a) childcare providers and operators and b) parents and families:


Childcare providers and operators are instructed to contact WDGPH Intake:

Call: 1-800-265-7293 or 519-822-2715, Ext. 4753

Or email:


  • For inquiries, questions, or concerns related to COVID-19 and childcare centres
  • For reporting suspected COVID-19 cases
  • For public health inspection-related information


Parents and families are directed to call the COVID-19 Call Centre at:

Call: 1-800-265-7293 or 519-822-2715, Ext. 7006